Our Policy
Returns and Refunds:
We believe in building relationships with Customers.
Our aim is Customer’s Trust as we believe that Customers are the real Brand Ambassadors.
In line with our aim, we offer a 7 Day Replacement / Money Back Guarantee.
Return Procedure:
If the received product is not original / damaged / defected / incomplete, then you can initialize return procedure by sending the pictures to us by email or WhatsApp. Kindly mention the order ID in your request.
Email: cargenie2024@hotmail.com
Call or WhatsApp: +92 322 4558123
After the review of your request, we will arrange a pickup.
The product will be replaced or money will be refunded as a voucher depending on the request.
Terms and Conditions:
- You did not like the product after opening the package.
- You have changed your mind about the purchase.
- You no longer have a use for the product.
- Size of a fashion product does not fit.
- The product is damaged after use.
The product should be returned as it was received by you.
The product should not be used in a way that its originality is altered.
The product should be returned with all the accessories received with the product.
Refunds Procedure:
- For Bank Deposits: Refund will be paid in full to the provided account e.g. Jazzcash / Easypaisa / Raast / Bank Account within 2 working 2 days.
- For Debit / Credit Card Payments: Refund will be made on the same card within 7 working days.